Editor, Gazette-Journal:

Having noticed a puddle of water coming from the water heater closet prompted a call to Hodges & Bryant.

Wanda answered, accessed our account and said someone would be there that afternoon. This was at 2 p.m.

A knock on the door brought Ivan Etheridge and Ryan Ward to the house at 2:05. They assessed the situation and determined a new water heater was needed, and they began removing the old one.

Jason Kiser arrived at 3:30 with the new heater, which was installed by 4:20. All of this was on Columbus Day.

With service like this, you can understand why we have been loyal customers since 1979. Thank you Danny, Wanda, Ivan, Ryan, Jason and all the Hodges & Bryant staff.

Helene and Winston Watts

North, Va.
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